The Model of Resilience in Situation: its contribution to the crisis management analysis and improvement

Pierre Le Bot (1) , Cecilia de la Garza (1, 2) , Quentin Baudard (1)

1 EDF - EDF
2 CRTD - Centre de recherche sur le travail et le développement

In the context of a study on "Extreme Situations" (ES), we have adapted the Model of Resilience in Situation (MRS) to the analysis of the crisis management organisation which takes place during an event on EDF's nuclear sites. The MRS was created empirically according to observations of emergency operations in full scale simulators and consolidated by the theoretical contribution from the Theory of Social Regulations. In this paper, we describe first our appropriation of the resilience concept from the MRS according to three "dimensions": moment, severity and outcome. Secondly we explain how we extended our approach to resilience that was originally developed for the team in the control room to the crisis management organisation. We consider the organisation as a network of teams in interaction. In our study, that network included the control room team and two other support groups. We have enriched our observations and our analyses with the contribution of cognitive psychology. The first research issue was the need to deepen our understanding of four key concepts of the internal functioning of these groups and the functioning of their interactions: collaboration, cooperation, coordination and sensemaking.

Mots clés: Crisis Management Resilience Safety Management; Crisis Management; Resilience; Safety Management

Domaines: Sciences de l'Homme et Société; Psychologie

Pierre Le Bot, Cecilia de la Garza, Quentin Baudard. The Model of Resilience in Situation: its contribution to the crisis management analysis and improvement. PSAM 14 : Probabilistic Safety Assessment & Management conference, Sep 2018, Los Angeles, United States. ⟨hal-04051285⟩